If you've submitted a support ticket and believe you haven’t received a response, please follow these escalation steps to ensure your request is addressed promptly:
1. Check your spam or junk folder
Sometimes our responses may be filtered by your email system. Please search your inbox (including spam or junk folders) for messages from:
To prevent this from happening again, we recommend adding our email address to your safe sender or allowlist.
2. Log into the Support Portal
You can always access the full history of your support tickets by logging into your account and visiting the Support section. This is the most reliable way to track communication with our team in real time.
Need help getting access? Here’s how to sign up for a Customer Portal account.
3. Contact our Product Support Team
If you’ve checked both your email folders and the Support Portal but still don’t see a response, please reach out directly to our Product Support Manager. They can confirm the status of your ticket and ensure you receive all prior updates.
📘 Want to review ways to connect with the Support team?
See our article on how to reach Product Support for available contact methods.
Contact Details:
Aubrey Bousley
Sales Operations Manager
📞 702-805-2613 (Office)
📧 sales@unifiedcompliance.com
Response Times
If you're unsure about when you should expect a response, review our SLA guidelines for more detail:
Product Support Ticket Priorities and Response Times