You can reach us via:
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Phone: Call 702-776-9898 ext. 2. If you leave a voicemail, please include your name, CCH ID number, and a brief description of your issue or question. We will follow up by email first to create a ticket for support’s tracking purposes, then follow up by phone as needed.
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Customer Portal: Submit a support request through the Customer Portal after creating your account with the same email associated with your Common Controls Hub account. Need help signing up? Check out our FAQ article for guidance: How do i sign up for an account within the Customer Portal?
Do I need to create a Customer Portal account to submit a support ticket?
No, it’s not required—but we highly recommend creating an account within our Customer Portal using the same email address associated with your Common Controls Hub (CCH) account. This ensures seamless support and keeps your information consistent.
How do I sign up for a Customer Portal account?
For detailed instructions, please see our FAQ article: How do I sign up for an account within the Customer Portal?
How do I submit a support ticket?
After registering, simply log in to the Customer Portal and submit your ticket directly to our support team.
Ticket Submission Recommendation
While we’re happy to assist no matter how you reach out, we recommend creating a new ticket—either through the Customer Portal or by starting a new email thread—for each separate issue or question.
Doing so helps us keep everything organized, reduces delays, and ensures you receive the most accurate support possible. It also helps avoid confusion that can come from reopening old tickets for unrelated topics.