Unified Compliance Knowledge Base

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Unified Compliance Knowledge Base

Common Controls Hub FAQs

Common Controls Hub FAQs

The Common Controls Hub SaaS portal is built on the renowned Unified Compliance Framework® to make extracting the data you need quick and efficient

Attestation Portal & Distributed Lists

What is the Portable Compliance Profile™?

What is the Attestation Portal?

What license do I need to have to distribute a list?

What license do I need to have to respond to a list?

Where do I find my CCH ID?

How do I Distribute an Authority Document List to other Accounts?

How do I Accept a Distributed List?

How do I decline an Authority Document list share request?

How do I view the status of lists I have distributed to people?

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Common Controls Hub Basics

Details on Common Control Modifications

Common Control Modifications

How to enable Multifactor Authentication (MFA) Settings

Authority Document Remappings

Why does this citation have no control?

I don’t have a Starter account -- how can I purchase a subscription to the Common Controls Hub?

How can I get more builds?

How can I connect the CCH to my GRC software?

What is the De-duplication Factor?

What is an In Depth Report?

Are there educational discounts?

What do I do if didn’t receive the verification e-mail?

What is the difference between an Implied, Mandated, and an Implementation Control?

Where can I review the license agreement for the Common Controls Hub?

The URL for an Authority Document is incorrect or broken

What are Custom Compliance Templates?

Why is the page not loading correctly?

What are the minimum browser requirements?

What is a build?

What is an initiative?

What is a group?

What is a UNSPSC classification?

Do you have any training materials?

How do I request a demo?

What annotation formats are used to structure citations in documents found in the Common Controls Hub?

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Common Controls

How do I create an Authority Document list or a Common Controls list?

How do I share an Authority Document list?

How do I get an In Depth Report?

What is the difference between an Authority Document list and a Common Control list?

Why should I create an Authority Document List?

What is this lock beside the Authority Document name?

How many Authority Documents can I add to my list?

How do I combine Authority Document lists?

How do I publish an Authority Document list?

How do I remove a published list?

How do I turn off Implementation Controls?

How do I assign groups, users, or initiatives to an Authority Document list?

How do I delete an Authority Document list?

How do I duplicate an Authority Document list?

How do I modify an Authority Document list name or other details?

How do I add or remove an Authority Document from an Authority Document list?

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Compare lists

Can I export my compare list?

Is there a compare limit?

How do I compare Authority Document lists?

Can I export my compare?

Builds

Audit Guidelines

How do I generate a build?

What is the difference between UCF Controls.xlsx and UCF Controls+.xlsx?

How do I download previous builds?

How do I archive a build?

How do I see and unarchive my archived builds?

None of the index files work in my build work - what do I do?

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User Profile and Team Management

How do I assign a training seat?

How do I create a Starter account?

How do I make another team member the Admin of my account?

How many users can I add to my team?

How do I invite a user to my team?

How do I invite a user who already has an account to my organization's account?

How do I join an existing account?

How do I accept an invitation?

How do I cancel a merge account request?

Why is my account ineligible to merge?

How do I remove a user from my account?

Why won't it let me use my e-mail account?

How do I edit my organization's information?

How do I modify my profile?

How do I reset my password?

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Dashboard

How do I create a group?

How do I view and archive my notifications?

How do I create an initiative?

How do I manage a group?

How do I set or modify my role or my team member's role?

How do I manage an initiative?

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Tracking

Tracking - How do I complete a Common Controls list?

Tracking - How do I complete a Common Control?

Audits & Reports

How do I view an Audit Report for an Authority Document list?

Can I filter an Audit Report?

Billing

How do I redeem a coupon code?

What if I don’t want my subscription to automatically renew?

How do I edit my billing information?

How do I suspend my subscription?

How do I remove a product from my existing subscription?

Why can't I add a product to my existing subscription?

How do I see what my subscription is?

How do I add a product to my existing subscription?

How do I get a quote?

How do I upgrade my free Starter account to a paid Basic account? (Payment by Credit Card, Purchase Order/Check, ACH)

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API

Where can I find out more information about your API?

Imports and Empty Control Titles

How do I allow Archer to access my account via the API?

How do I allow ServiceNow to access my account via the API?

How do I allow a third-party application to access my account via the API (OAuth2)?

How do I allow a third party application to access my account (API Keys)?

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