Common Controls Hub FAQs
The Common Controls Hub SaaS portal is built on the renowned Unified Compliance Framework® to make extracting the data you need quick and efficient
Attestation Portal & Distributed Lists
- What is the Portable Compliance Profile™?
- What is the Attestation Portal?
- What license do I need to have to distribute a list?
- What license do I need to have to respond to a list?
- Where do I find my CCH ID?
- How do I Distribute an Authority Document List to other Accounts?
- How do I Accept a Distributed List?
- How do I decline an Authority Document list share request?
- How do I view the status of lists I have distributed to people?
Common Controls Hub Basics
- Details on Common Control Modifications
- Common Control Modifications
- How to enable Multifactor Authentication (MFA) Settings
- Authority Document Remappings
- Why does this citation have no control?
- I don’t have a Starter account -- how can I purchase a subscription to the Common Controls Hub?
- How can I get more builds?
- How can I connect the CCH to my GRC software?
- What is the De-duplication Factor?
- What is an In Depth Report?
- Are there educational discounts?
- What do I do if didn’t receive the verification e-mail?
- What is the difference between an Implied, Mandated, and an Implementation Control?
- Where can I review the license agreement for the Common Controls Hub?
- The URL for an Authority Document is incorrect or broken
- What are Custom Compliance Templates?
- Why is the page not loading correctly?
- What are the minimum browser requirements?
- What is a build?
- What is an initiative?
- What is a group?
- What is a UNSPSC classification?
- Do you have any training materials?
- How do I request a demo?
- What annotation formats are used to structure citations in documents found in the Common Controls Hub?
Common Controls
- How do I create an Authority Document list or a Common Controls list?
- How do I share an Authority Document list?
- How do I get an In Depth Report?
- What is the difference between an Authority Document list and a Common Control list?
- Why should I create an Authority Document List?
- What is this lock beside the Authority Document name?
- How many Authority Documents can I add to my list?
- How do I combine Authority Document lists?
- How do I publish an Authority Document list?
- How do I remove a published list?
- How do I turn off Implementation Controls?
- How do I assign groups, users, or initiatives to an Authority Document list?
- How do I delete an Authority Document list?
- How do I duplicate an Authority Document list?
- How do I modify an Authority Document list name or other details?
- How do I add or remove an Authority Document from an Authority Document list?
Compare lists
Builds
User Profile and Team Management
- How do I assign a training seat?
- How do I create a Starter account?
- How do I make another team member the Admin of my account?
- How many users can I add to my team?
- How do I invite a user to my team?
- How do I invite a user who already has an account to my organization's account?
- How do I join an existing account?
- How do I accept an invitation?
- How do I cancel a merge account request?
- Why is my account ineligible to merge?
- How do I remove a user from my account?
- Why won't it let me use my e-mail account?
- How do I edit my organization's information?
- How do I modify my profile?
- How do I reset my password?
Dashboard
Tracking
Audits & Reports
Billing
- How do I redeem a coupon code?
- What if I don’t want my subscription to automatically renew?
- How do I edit my billing information?
- How do I suspend my subscription?
- How do I remove a product from my existing subscription?
- Why can't I add a product to my existing subscription?
- How do I see what my subscription is?
- How do I add a product to my existing subscription?
- How do I get a quote?
- How do I upgrade my free Starter account to a paid Basic account? (Payment by Credit Card, Purchase Order/Check, ACH)
API
- Where can I find out more information about your API?
- Imports and Empty Control Titles
- How do I allow Archer to access my account via the API?
- How do I allow ServiceNow to access my account via the API?
- How do I allow a third-party application to access my account via the API (OAuth2)?
- How do I allow a third party application to access my account (API Keys)?