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Mapper Deep Dive
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Contact Support
Reasonable timeframe for fixes
- Primary contact: support@unifiedcompliance.com , and expedited contacts and discussions within the API_Public unifiedcompliance.slack.com channel
- Time to respond: 8 hours for initial response (confirmation of receipt is immediate through an automated ticketing system). Reasonable timeframe for fixes:
a)Root cause analysis documentation with plan and target date:
i.within 5 days for simple problems.
ii.within 15 days for complex problems.
b)Target dates will not change more than once for simple problems and twice for complex problems.
- Prior notification about releases in accordance with Section 2.4 of the Agreement.
- Planned or emergency maintenance notices, advanced communications with API developers, and Slack channel announcements provided in advance by NF representatives as necessary.